Comma,
Operations · Fractional COO

Fix the systems slowing your team down.

We map how work moves through your business, then build one connected system for projects, handoffs and knowledge, so your team stops working around the process.

A live sales dashboard we built for hear.com. Names and numbers are randomised.
A live sales dashboard we built for hear.com. Names and numbers are randomised. Read the case study

“Things are technically working… but nothing works together.”

We design the systems, workflows and cross-team processes with you, so the work moves without someone holding it together by hand.

Where we focus

The problems that drain your team.

Broken internal workflows

Where people make exceptions, hack around systems, or keep their own workaround spreadsheets.

How Atlas rebuilt its workspace in four weeks

Friction between teams

Where teams blame each other, but the process is the real culprit.

Outgrown processes

What worked for 10 people doesn't work for 80.

How Offerpad scaled one person's system to four lines of business

Onboarding and escalation

Where the experience is inconsistent, unclear, or full of unnecessary steps.

Misaligned handoffs

Where Product → CS → Support → Sales is full of contradictions and duplicates.

Scattered knowledge

Where knowledge lives across Slack, CRMs, Google Drive and people's heads.

How hear.com replaced manual sales exports with a live dashboard
Who you'll work with
Matt Sutcliffe

Matt Sutcliffe.

Leads operations

Matt leads Comma's operations work. Before Comma, he was a product manager at a venture studio and Chief of Staff at a UK-based start-up. He builds the systems teams run on, and is a Notion Consulting Partner with a 5.0 rating on the Notion Marketplace. He has built operating systems for start-ups and scale-ups across several industries.

Book a call with MattLinkedInNotion Marketplace profile
How we work

Start with a project, keep us on if you need us.

Every project follows the same five steps. The middle three build the foundation: one place for the information, shared views for the team, and a personal view for each person.

  1. 1

    Discover

    We map how the business runs today: the tools, the handoffs, the numbers and where information gets lost.

  2. 2

    CentraliseFoundation

    Projects, clients, numbers and processes move into one source of truth, each with an owner.

  3. 3

    CollaborateFoundation

    Shared views and a weekly rhythm, built around the meetings your team already holds.

  4. 4

    PersonaliseFoundation

    Each person gets a view of their own work, so the system is used every day.

  5. 5

    Hand over, or stay on

    Training, a written guide and a named owner. Run it yourselves, or keep us on as your fractional lead.

Step 1

Start with a project

A scoped build with a clear finish line. We map how things work today, build the foundation with your team, and train the people who'll own it.

Step 2

Keep us on if you need us

At handover you can run it yourselves, or we stay on as your fractional COO and lead the team day to day. That can be a day a week or a few hours a day, whatever the business needs.

Most of what we build lives in Notion, connected to the tools you already use. Our Notion work

Our work

Operations work we've delivered.

All operations case studies
Operations

How Offerpad scaled one person's system to four lines of business in four weeks

Offerpad's Director of Operational Excellence had designed a strong project management system that only she could use. We centralised it in Notion and extended it to four lines of business, an executive team and a product team, with AI skills on top, in four weeks against a fixed COO deadline.

Read case study
Operations

How Atlas rebuilt a month-old Notion workspace in four weeks, before a hiring push

Atlas, a Canadian healthcare marketing agency, had moved into Notion a month earlier and the workspace was already cracking. We rebuilt it in four weekly phases, centralising every database, redesigning the Work Back Schedule and giving each person their own dashboard, ahead of an autumn hiring push. Phase 2, bringing ad campaign data into the workspace, is now live.

Read case study
OperationsSales & CRM

How hear.com replaced manual sales exports with a live performance dashboard

hear.com's South African sales team relied on manual exports from Salesforce into Google Sheets, inside a Notion workspace that had grown without structure. We built an automated Sales Advancement Framework that feeds live performance dashboards, then rebuilt the wider workspace function by function around one shared structure.

Read case study

In our clients' words.

He immediately understood our business, identified the gaps we were trying to solve, and quickly turned that understanding into a Notion workspace built around exactly how our team works.
Garrett O’NeillCo-Owner, Atlas
◆The AI opportunity

So what about AI?

AI can only work with what it can find. Once your information is centralised and your processes are written down, it can summarise a project, turn a meeting into next actions with owners, or draft a client report from live data. Without that foundation, it gives confident answers from incomplete information.

So we build the foundation first, then put AI to work on it. For one agency client, a bi-weekly client report now takes about four minutes to generate.

Frequently asked questions.

Ready to fix how your team works?

Book a 20-minute call with Matt to talk through where things are getting stuck, and whether we can help.

Book a call with Matt